Privacy Policy

Unbound Logistics is a Google Ads management agency based in Saskatchewan, Canada. We provide competitive intelligence, paid search campaign management, and lead generation services to logistics companies operating in the United States and Canada.

For the purposes of this policy, Unbound Logistics is the data controller responsible for personal information collected through our website and service delivery.

We collect personal information in the following categories:

We do not collect sensitive personal information such as health data, racial or ethnic origin, political opinions, religious beliefs, or financial account details beyond what Stripe processes for billing.

We use the personal information we collect for the following purposes:

• —To respond to inquiries and book strategy calls
• —To deliver Google Ads management and competitive intelligence services
• —To create and manage your client portal account
• —To process payments and send invoices through Stripe
• —To communicate about your campaigns, reports, and service delivery
• —To analyse and improve our website and platform performance
• —To comply with legal and regulatory obligations
• —To detect and prevent fraudulent or unauthorized account access

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our primary legal framework is Canada's PIPEDA. We process personal information based on the following grounds:

For clients based in the European Union or California, we recognize additional rights under GDPR and CCPA respectively, described in Section 8.

We share personal information with the following service providers strictly to deliver our services. Each provider is bound by their own privacy policy and, where applicable, data processing agreements:

We do not share personal information with any other third parties except where required by law or to protect our legal rights.

Unbound Logistics is based in Saskatchewan, Canada. Our third-party service providers (Calendly, Stripe, Google Analytics, Supabase) operate servers in the United States. When we share your data with these providers, it is transferred across the Canada-US border.

Canada's PIPEDA permits transfers to third parties for processing provided comparable protection is in place. The United States is not deemed "adequate" under GDPR; however, all US processors we use participate in recognized data protection frameworks and implement appropriate contractual safeguards.

By using our website and services, you acknowledge and consent to the transfer and processing of your personal information in the United States and Canada.

We retain personal information only as long as necessary for the purposes outlined in this policy:

When personal information is no longer required, we securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us at kyle@unboundlogistics.com. We will respond within 30 days. We may need to verify your identity before processing your request.

Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device that helps us recognize you and improve your experience.

You can control cookies through your browser settings. Disabling analytics cookies will not affect website functionality, but may limit our ability to improve the experience.

We use Google Analytics with IP anonymization enabled. Google Analytics data is subject to Google's Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• —HTTPS encryption for all data in transit
• —Encrypted databases hosted by Supabase with access controls
• —Payment card data handled exclusively by Stripe (PCI DSS compliant)
• —Row-level security policies restricting data access by account
• —API key rotation and least-privilege access principles
• —Limited staff access on a need-to-know basis

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses risk of harm to individuals, we will notify affected parties and the Office of the Privacy Commissioner of Canada as required by law.

Our services are designed exclusively for business-to-business use by authorized representatives of logistics companies. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

If you believe a minor has submitted personal information to us, please contact us immediately at kyle@unboundlogistics.com.

If you have a concern about how we handle your personal information, we encourage you to contact us first so we can address the issue directly. We take privacy complaints seriously and will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with:

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• —Update the "Last Updated" date at the top of this page
• —Send an email notification to active clients at the email address associated with their account
• —Post a notice on our website if changes are significant

Your continued use of our services after we post changes constitutes your acceptance of the updated policy. If you do not agree to the changes, please stop using our services and contact us to close your account.

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us:

Also see our Terms of Service.