Terms of Service

By accessing https://logistics.unalike.ca, creating an account, or engaging Unbound Logistics for services, you confirm that:

• —You are at least 18 years of age
• —You are an authorized representative of a business entity with authority to bind that entity to these terms
• —Your business is engaged in or adjacent to the logistics, transportation, or supply chain industry
• —You have read and agree to these Terms of Service in their entirety
• —You agree to our Privacy Policy, incorporated by reference into these terms

These terms constitute a legally binding agreement between your business ("Client," "you," "your") and Unbound Logistics ("we," "us," "our"). Individual consumers may not use our services.

Unbound Logistics provides the following services to logistics companies:

The specific scope of services for each client engagement is defined in the signed proposal or service agreement. These Terms of Service govern the overarching relationship and apply alongside any service-specific agreement.

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice. We are not liable for any modification or discontinuation of third-party platforms (such as Google Ads) that affect service delivery.

To access the client portal, you will receive login credentials via email. You are responsible for:

• —Maintaining the confidentiality of your account credentials
• —All activity that occurs under your account
• —Notifying us immediately of any unauthorized access or security breach
• —Providing accurate, current, and complete information during onboarding and throughout the engagement
• —Granting us access to your Google Ads account with Manager Account (MCC) access as required to deliver services
• —Reviewing performance reports and providing timely feedback when requested

We are not liable for any loss or damage arising from your failure to maintain account security. You may not share your account credentials with unauthorized third parties.

All payments are processed securely through Stripe. By providing payment details, you authorize us to charge your payment method for the fees described below.

Monthly retainers are billed on the first business day of each month. Invoices are due within 14 days of issuance. Late payments are subject to a 1.5% monthly interest charge. Services may be suspended for accounts more than 30 days past due.

All fees are stated in US dollars unless your proposal specifies otherwise. Fees are exclusive of applicable taxes. Clients are responsible for any sales tax, GST/HST, or equivalent tax applicable in their jurisdiction.

Setup fees are non-refundable. Monthly retainers are non-refundable for the current billing period. If you cancel mid-month, you will not receive a pro-rated refund but will retain access through the end of the paid period.

Google Ads media spend is paid directly to Google by the client. We do not handle or hold client media budgets unless explicitly agreed in a separate arrangement.

You own your data. All data specific to your business — including your Google Ads account data, campaign history, conversion data, and client contact lists — remains your property at all times.

By engaging our services, you grant Unbound Logistics a limited, non-exclusive license to access, process, and use your data solely for the purpose of delivering the contracted services. This license terminates upon the conclusion of our engagement.

We may use anonymized, aggregated, non-identifiable data derived from client campaigns to improve our proprietary tools, benchmarks, and industry models. This data cannot be linked back to any individual client.

Upon termination of services, we will provide you with an export of your campaign data in a standard format within 30 days of request. We will then delete your identifiable data in accordance with our data retention policy and applicable law.

Our platform and services integrate with third-party tools including Google Ads, Calendly, Stripe, and Supabase. Your use of these platforms is subject to their own terms of service and privacy policies.

We are not responsible for the availability, accuracy, or reliability of any third-party service. Outages or changes to Google Ads API, Google's policies, or other third-party platforms may affect our ability to deliver services. We will communicate promptly about any known disruptions and work to minimize their impact.

Links to third-party websites on our platform are provided for convenience only. We do not endorse, control, or take responsibility for the content or practices of any third-party sites.

Your privacy is important to us. Our Privacy Policy describes how we collect, use, and protect your personal information and is incorporated into these Terms of Service by reference.

By using our services, you acknowledge and agree to the data practices described in our Privacy Policy.

All proprietary technology, software, tools, algorithms, reports, templates, and methodologies developed by Unbound Logistics are our exclusive intellectual property. This includes but is not limited to:

• —The Unbound Logistics platform, client portal, and all associated software
• —Our competitive intelligence system and keyword gap analysis methodology
• —Landing page generation templates and scoring algorithms
• —Market intelligence databases and benchmark data
• —Ad copy frameworks, campaign structures, and optimization playbooks

Reports and deliverables created specifically for your account (such as your gap analysis, campaign structures, and ad copy) are licensed to you for use in your business. You may not resell, sublicense, or share these deliverables with competitors or use them to develop competing products.

The Unbound Logistics name, logo, and brand marks are our trademarks. You may not use them without our prior written consent.

When using our platform and services, you agree not to:

• —Violate any applicable law, regulation, or Google Ads policy
• —Provide false or misleading information during onboarding or account management
• —Attempt to access our systems, accounts, or data without authorization
• —Reverse engineer, decompile, or attempt to extract the source code of our platform
• —Use our competitive intelligence data to develop or improve competing software products
• —Interfere with or disrupt the integrity or performance of our platform or services
• —Share your client portal credentials with unauthorized parties
• —Use our services to promote illegal, fraudulent, or deceptive products or activities
• —Engage in click fraud, invalid traffic generation, or other practices that violate Google's advertising policies
• —Attempt to scrape, crawl, or systematically extract data from our platform

Violation of these prohibitions may result in immediate suspension or termination of your account without refund and may expose you to legal liability.

Either party may terminate the services engagement with 30 days written notice to the other party. Written notice may be provided via email.

We may terminate your access immediately, without notice or refund, if:

• —You materially breach these Terms of Service and fail to cure the breach within 7 days of notice
• —Your account is 30 or more days past due on payment
• —We determine your use of our services poses legal risk or reputational harm
• —You engage in fraudulent, illegal, or abusive conduct

Upon termination, we will:

• —Cease all active campaign management in your Google Ads account
• —Revoke MCC access to your Google Ads account within 5 business days
• —Provide a final performance report for the period covered
• —Return or export your campaign data within 30 days of your written request
• —Retain data in accordance with our Privacy Policy and legal obligations

Sections 5 (Data Ownership), 8 (Intellectual Property), 11 (Warranties), 12 (Limitation of Liability), and 13 (Indemnification) survive termination.

We will deliver our services with reasonable skill, care, and diligence consistent with industry standards. We represent that we have the right and authority to provide the services described.

Google Ads campaign performance depends on many variables outside our control, including Google's algorithm changes, market competition, ad auction dynamics, and your own landing page and offer quality. We do not guarantee specific lead volumes, conversion rates, cost-per-lead figures, or revenue outcomes. Past client results are not a guarantee of future performance.

To the maximum extent permitted by applicable law:

Some jurisdictions do not allow the exclusion or limitation of certain categories of damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Unbound Logistics and its partners, employees, and contractors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• —Your use of our services in violation of these terms
• —Any content, ads, or materials you provide to us that infringe third-party rights or violate applicable law
• —Your violation of Google Ads policies or other platform terms
• —Your breach of any representation or warranty made in these terms
• —Any gross negligence or willful misconduct by you or your authorized users

These Terms of Service are governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these terms or our services that cannot be resolved through good-faith negotiation will be submitted to binding arbitration in Saskatchewan, Canada, under the rules of a mutually agreed arbitration body. If arbitration is not agreed upon, disputes will be resolved in the courts of Saskatchewan.

US clients acknowledge that by engaging Unbound Logistics, they consent to Saskatchewan jurisdiction for dispute resolution, to the extent permitted by applicable law.

We reserve the right to update these Terms of Service at any time. When we make material changes, we will:

• —Update the "Last Updated" date at the top of this page
• —Notify active clients via email at least 14 days before changes take effect
• —Post a notice on our website or client portal if changes are significant

Your continued use of our services after the effective date of updated terms constitutes acceptance of the changes. If you do not agree, you must terminate your engagement before the changes take effect.

For questions about these Terms of Service, your account, or our services, please contact us:

Also see our Privacy Policy.